We want you to be satisfied with your recent purchase, but understand that from time to time you need to cancel or return your item.
You have the right to cancel an order within 14 days of receipt of the goods. Should you wish to cancel your purchase within this timeframe, please contact us in writing via the contact us section on the website or e-mail firstname.lastname@example.org. Unwanted goods should be sent back to us in unused, unworn and in resalable condition within 14 days of delivery.
PLEASE NOTE – this does not apply to any made to measure items, foodstuffs or perishables. that may be available occasionally. These items once ordered and paid for, are non-returnable unless the goods are proved to be faulty.
Orders placed by credit or debit card will be refunded directly to the credit or debit card used in the original purchase transaction; those by PayPal will be refunded to your PayPal account. Orders placed by any other means will be refunded by cheque or BACS at the discretion of Forsyth and Tedd.
We will refund payment for the goods within 30 days and reserve the right to charge a restocking fee of 20%. Delivery charges will not be refunded.
We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name, address and a copy of your purchase receipt. The cost of returning goods will be borne by you unless the goods are faulty.
If the goods supplied to you are damaged on delivery or items are missing, you should notify us in writing via e-mail within 14 days, supplying photographic evidence of the damage.
If you have any other complaint about the goods, you should notify us in writing via e-mail or through the Contact Us page on our website as soon as possible, but in any event, within 7 days of the date you discovered or ought to have discovered the damage, defect or complaint.
If you have any other issue with your purchase, please contact us to discuss your concerns and we will endeavour to help.
This Returns Policy does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the manufacturer, failure to follow the manufacturer’s instructions, or any alteration, modification or repair carried out without the manufacturer’s approval.
We endeavour to be as accurate as possible. However, we do not warrant that the product descriptions or other content of this site are accurate, complete, reliable, current or error-free. If a product offered by us itself is not as described your sole remedy is to return it in an unused condition. Please note that although our screens have been colour calibrated, others may not have been which will lead to differences in colour rendition. This fact must be allowed for when considering your purchase. Please also ensure you have measured your dog correctly in accordance to our measuring guide. The Forsyth And Tedd range is handmade to order especially for your dog and mistakes are extremely costly.